It’s no secret that word of mouth is a significant factor in selecting an auto body shop. This is why shops should focus on giving customers an experience they will tell their friends about.
When shopping for an estimate, ask what parts the shop intends to use (new, used, or original manufacturer’s parts). It may surprise you how much of a difference this can make!
Reputation
Finding a good auto body shop Denver CO can save you a lot of stress and money. But how do you know if you’re getting the right service? You can ask friends and family for recommendations, read reviews, or even call your insurance company.
It would help if you also compared estimates from multiple shops. It’s not uncommon for shops to have small discrepancies, but you don’t want to go with a shop that offers an estimate significantly lower than the others. This could be a sign that they’ll cut corners during the repair process, which will cost you more in the long run.
A good auto body shop should have solid values and high professionalism. This can help you feel more comfortable throughout the repair process, especially with insurance companies. In addition, they should prioritize attention to detail, which can make all the difference. This is important because even minor mistakes can lead to major problems.
Certifications
If you’re going to go with an auto body shop, it’s essential to find out how many certifications they have. Some shops have more certifications than others, which means they may be better equipped to repair your specific car model.
The more certifications a shop has, the more likely they are to follow industry standards. Many body shops are even certified by the manufacturer that makes your vehicle.
Insurers also recognize that OEM referrals will replace their DRP model and are now supporting shops that safely fix vehicles to factory specifications. This change will eventually make all shops compete similarly, benefiting the consumer.
Another thing to look for is the shop’s warranty. You want to be sure that they will fix any issues that arise from the repair job in the future. Ask about the contract when you receive a quote for your repairs.
Warranty
If you’re going through an insurance provider, they may have a list of preferred shops. While you should always research, this can be a great way to find reputable and reliable shops.
Ideally, you want to go with a shop that offers a warranty or guarantee on their work. Especially for major repairs, it’s essential to have peace of mind that the work will be done correctly and promptly.
You can also check online reviews and testimonials to see what other people have said about their experience with the shop. Some other things to consider are the shop’s proximity and whether they offer a loaner car.
This can be helpful if you have to be without your vehicle for an extended period while it’s being repaired. They should also provide accurate estimates and be transparent about any additional costs. This will help prevent any surprises down the road.
Customer Service
In addition to a great warranty, excellent customer service is the lifeblood of any business. It’s why so many businesses seek out referrals from past customers. Word-of-mouth recommendations can be powerful for any business, but even more so for auto body shops.
Customers want to feel valued by the shop they select for their repairs. Providing them with an informative inspection sheet and precise estimate is a great start. Depending on the repair, the customer may also want to know whether the shop will use OEM, aftermarket, or recycled parts.
Lastly, the customer should be able to determine if the shop works with insurance companies and can work with them on covering additional costs that may arise during the repair process. This can save them time and frustration and is a great way to show the customer they are genuinely valued. This is a significant factor in building trust and ensuring the shop performs well.
